Terms and Conditions
Please read the following terms and conditions carefully before making your reservation. These terms and conditions contain important information regarding your rights and obligations.
Ileriyi Gezin Tourism and Travel Agency (hereinafter referred to as “GetGoVip”), operates under the name GetGoVip and acts as a service provider for the contracting of transfer services through its websites.
For your convenience, we offer a translated version of our General Conditions in different languages; however, the only legally binding version is the English version.
GetGoVip is a global value-added transportation service provider. It offers added values such as 24/7/365 reservation management (including changes, cancellations, adaptations, and service modularity), 24-hour assistance, and online prepayment.
By completing your reservation, you confirm that you have read, understood, and agree to the following conditions. You also confirm that you possess the necessary legal authority to accept these terms and conditions on your own behalf and on behalf of any accompanying persons. Therefore, after completing your reservation, your responsibilities include making the payment, notifying us of any changes or cancellations to your booking, and informing all other passengers in your group about the reservation details.
All communications regarding the service you contract with us must be submitted in writing to reservation@getgovip.com.
We serve our customers through the following communication channels:
Email: reservation@getgovip.com
Phone: +90 532 336 52 03
If you do not understand any of the conditions stated in this document, please contact our Customer Service team before proceeding with your reservation.
Intellectual Property Rights
The trademarks, trade names, and other intellectual property displayed on our website are the property of GetGoVip and are protected by national and international intellectual property rights.
All content used on the websites (including but not limited to text, graphics, logos, button icons, images, audio or video files, and software) is the property of GetGoVip or its suppliers and is protected by national and international intellectual property rights. Therefore, its use, modification, or reproduction without the express written permission of GetGoVip is strictly prohibited.
1. Languages
Our website is available in multiple languages. Our Customer Service team can assist you in English and Spanish.
While we take great care to accurately translate the content of our website as well as our terms and conditions, in case of any inconsistency, the Spanish version shall prevail.
2. Services
GetGoVip operates as a transportation service provider (hereinafter referred to as the “Supplier”). To request and contract a service, you must follow the application procedure indicated on our website. All reservations must be requested at least 2 hours prior to the planned transfer.
- The services offered through our website do not constitute a binding request. We may accept or decline your transfer request depending on our availability and daily schedule. All accepted requests are formalized by sending a reservation voucher to the email address you provided during the reservation process. If your request is declined, your entire prepayment (in Euros) will be refunded, or we may offer you an alternative service and/or Supplier with different conditions and/or additional charges.
- The reservation or purchase of different transportation services through our website does not constitute a “travel or tour package” as defined in the 1990 European Directive on Package Travel, Package Holidays, and Package Tours. Each reservation constitutes a separate contract between you and the Supplier.
3. Online Reservation Procedures
- All mass transportation services offered through GetGoVip’s website are authorized by local transportation authorities.
- By filling out the reservation form, you will have purchased a service online. All information provided in the reservation form will be used to verify and confirm the requested service. Therefore, it is essential that you ensure all names, addresses, telephone numbers, dates, times, and other details provided are accurate. Should any information provided be incorrect, you must contact us immediately.
- Immediately after your payment is successfully completed, you will receive a receipt and payment confirmation via email. This payment receipt does not constitute confirmation of your reservation but confirms that your request has been received by our operations office. Should any issues arise (lack of availability, missing information), we will contact you to resolve them.
- The meeting point for you and the driver will appear in the Reservation Confirmation email. In the same document, you will also find our 24/7 assistance telephone number, which we provide to our customers during their travels. When you call this number, you will be connected to a member of our Customer Service team who will respond to your call in English or Spanish and assist you in case of unforeseen circumstances related to your transfer. You should print, sign, and provide a copy of your Reservation Confirmation to the Supplier upon arrival and/or departure. Failure to provide a copy of your Reservation Confirmation to the driver may result in the service being canceled. Alternatively, you may display a copy of your Reservation Confirmation directly from your mobile phone.
- After receiving your Reservation Confirmation, it is your responsibility to carefully review all information within it and ensure all details are correct. We cannot be held responsible for errors or inconsistencies that may appear in your Reservation Confirmation. Should you detect any error or inconsistency in your transfer details, you must notify us immediately. For further information, please review our change and cancellation policy.
- The information and details you provide to us during the reservation process will be shared only with the persons or entities necessary for the fulfillment of the contracted service (local operators, airport authorities, customs, immigration, etc.). In the final stage of the reservation process, you authorize GetGoVip to convey your information to all those involved in the successful completion of the service in question. For more information, please review our Privacy and Data Protection Policy.
- Any type of notification or communication sent by GetGoVip must be acknowledged and confirmed as received by you. Our system will keep a delivery record, and this shall be accepted as proof of notification and delivery in lieu of your written confirmation.